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Delivery Policy

Non-rural/urban orders are sent via NZ Couriers.

Rural orders and orders that are require extra packaging (such as fragile items) or large items are sent via New Zealand Post. 

Both these services are tracked.

 

 

Delivery FAQs

When will I get my delivery if I live in Rotorua?

Fairy Springs Pharmacy will endeavour to deliver all online orders / Prescriptions on the same business day between 3.30pm to 5.30pm. Orders placed after 3pm, on the weekend, and on public holidays will be delivered the next business day. 

 

What radius do you provide Free Local Delivery to?
We offer Free Local Delivery within a 20-25km radius (depending on the address). Out of this area, we offer Free Delivery on all orders over $50.

 

Why have I not received my orders yet?

Please get in contact with us if you have not received your orders yet. We may have missed you during delivery which usually takes place between 3.30pm to 5.30pm.

All orders outside of Rotorua will take between 1-3 business days via courier service. Rural deliveries may take up to 5 business days.

We would contact you via messenger or email if your order cannot be delivered or will be delayed.

Prescriptions are signature required delivery only.

 

Can you deliver to my PO Box?

Deliveries to a PO BOX will be sent via New Zealand Post