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Price Match Policy

At Unichem Fairy Springs Pharmacy, we aim to provide the best service and best prices for our community here in Rotorua. If you find a better price for the same item at a local retailer, we will match it and give you 10% off the difference.

Our core principles with price matching are as follows:

1. We want to know the products that our customers are using, hence price matching is only available to brands that we don't routinely stock or we have a small selection of.

2. We would like to remain competitive against other retailers.

3. We don't encourage over use and over supply of medicines, herbal remedies and health supplements. Hence price matching policy is limited to the retail limit applicable or a maximum quantity of two of each product.

4. Price match is for locals and matched against local registered retailers only

 

In Store:
If you would like to price match in store, please bring a catalogue from the other retailer containing valid proof of their price. The discount will take place during the time you purchase the product in store and our staff may choose to contact the competitor to verify their price before granting the price match.

Online:
If you would like to price match online, please send us a direct link of the product on the competitors’ website it is being advertised on. If you have bought the product from us at a higher price, please note we require notification of your price match request within 24 hours of placing an order with us.

 

Exclusions:
Our price matching policy excludes international orders and offers that are exclusively online. This policy cannot be applied to products at the other company if they are: 

  • Out of stock
  • Short dated
  • On clearance or discontinued
  • A part of a promotional offer e.g. buy one get one free

Unichem Fairy Springs Pharmacy reserves the right to deny any price matching claims if they do not meet the above criteria.

 

FAQ

Q: Am I able to price match after I have bought the product from your online store?

A: Yes. Only within 24 hours of placing an order with us. Send us a direct link from our competitor and we will refund you the difference once verified.

Q: The product I want does not allow price matching, can I still request for a price match?

A: Sure, the above policy will not apply and it is at the sole discretion of the charge pharmacist to match price

Q: Why don't you have a store wide Price matching policy like most retailers who offers this type of scheme?

A: We don't believe in stealing customers from other local retailers. Our price matching scheme gives us the opportunity to continue and encourage our customers to continue shopping with us.